While BerylMartin's highly customized tribute products require a lot of attention to detail, we strive to make our ordering process as simple and painless as possible.
Our full-service art and graphic design staff can accommodate almost any special graphics request. Please include as much detail as possible in the "Special Instructions" tab when you are personalizing your tribute. If more explanation is needed, or if you have specific questions, please do not hesitate to contact Customer Service for assistance.
Yes! For printed copies of our Life Tribute Catalog, Retail Price Guide, or Wholesale Price Guide (available to our corporate partners only), please contact Customer Service.
Our catalogs are also available for digital download in PDF format; contact Customer Service for the links.
Ordering Cutoff Times:
Exclusions apply. See our Shipping Policy page for details.
We work hard to make sure all of our customers are satisfied. If you are past the order deadline, but still need an order rushed out, we may still be able to accommodate your needs.
For orders placed or confirmed AFTER the day's cutoff time, same-day production for qualifying items may still be available at the discretion of our Customer Service team. A "Super Service" rush charge will apply. See our Price Guide for details on Super Service charges by item.
Please contact Customer Service at 877-369-5433 or email@example.com as soon as possible to see what we can arrange for you.
Your shipping costs come straight from UPS. We always recommend that you submit your order as far in advance as possible, so that you have the option to select cheaper shipping methods. We understand that our customers are usually working within a tight window at a very difficult time; however, placing your order just one day earlier can save you over 50% in shipping costs.
There are cases where we can consolidate your shipments to reduce your shipping charges. When this is the case, we will credit you the shipping amount saved.
BerylMartin is dedicated to creating the perfect tribute for your loved one. The proofing process helps us ensure that you receive a final tribute free of errors and mistakes. We offer the option to waive the proof; however, unless time is absolutely critical, we strongly recommend that you receive and quickly review the proof. If you don't have time to proofread today, will you have time to rush out a reorder with corrections tomorrow?
Here are some key things to look for when proofing:
If you have a change to your order details, such as the quantity, product selection, design selection, shipping method or shipping date, please do NOT include this information in your proof comments. Contact our Customer Service team directly to help us serve you quickly and accurately.
We work hard to get your fully personalized tribute in and out the door in a short time window - sometimes as little as 4 hours. The reason we have such a tight 30-minute return deadline is to ensure that your order can get printed and shipped the same day. If we do not receive your proof approval within the allotted time, we will still work diligently to try to ship it the same day, but we can no longer guarantee it.
Orders which do not receive final approval for press by our closing time of 5:30pm CT (1:00pm CT on Saturdays) will ship the following business day. Orders returning proofs after closing time will incur an After Hours Charge to carry out same-day production, if available.
We accept images in most common graphics formats: jpg, jpeg, png, gif, pdf, heic, and more.
The maximum upload size is 10 MB per file.
The MINIMUM recommended size is 100 KB per image (about 200 by 300 pixels). For your cover image, we strongly recommend a minimum of 1 MB (about 600 x 900 pixels), especially for larger tributes such as a portrait or banner. Remember, the better the quality and the higher the resolution of your images, the more we’ll have to work with and the more beautiful your tribute will be.
The photographs you provide make all the difference when creating your tribute. If you have printed photographs you would like to include, the best way to digitize them is with a flatbed scanner. If you don't have a scanner at home, most office supply and copy shops will scan your photos for a modest fee. Here are some scanning tips:
The main thing to keep in mind: the better the quality and higher the DPI/resolution of the images you provide, the more beautiful your tribute will be.
You can upload photos directly from your phone into our website as part of the tribute personalization process. You can also email photos to us from your phone as attachments, or send us a link to an online photo album such as Google Photos.
If you have physical (printed) photos and can’t get access to a scanner, you may have to take a photo of a photo with your phone. Please try to follow these guidelines:
DON’T screenshot a photo sent to you by a family member. Especially if it’s from your text messages or Facebook, it will likely be too small to produce good quality. Please download the original photo file to email to us, or have the family member send it to us directly at firstname.lastname@example.org.
In the end, any photo is better than no photo. When in doubt, send us whatever you can get, and our art staff will do their best to turn it into a tribute you can cherish forever.